What our clients say

My partner and I recently purchased our first home, which I honestly think we couldn’t have done without Jo and her amazing crew at PPHL. They went above and beyond to get us over that finish line! Even when a massive curveball was thrown at us, the crew found a solution and got it done. I cannot thank them enough for all the hard work. I’ll be recommending Jo and her crew at PPHL to everyone!

PPHL have helped us purchase our first home and more recently helped us through refinancing our loan. They have great communication and will provide assistance with every stage of the process. Highly recommend.

Jo has looked after me brilliantly through my lending journey. Massive shout out to Claire her Customer Service Manager too. Claire made the whole process much less intensive than anything I have done in the past. Great experience. Rapid turnaround. Very Highly Recommended

Jo & the team are absolutely amazing! Ours was an extremely difficult situation with many moving parts and deadlines. We needed someone who knew their stuff and Jo was absolutely that person, hands down! We would not be where we are without her and I can’t thank her enough for assisting us. Cannot recommend highly enough!!

The team have been a long broker for myself and have been a great supporter over the past 20 years of house purchases

Jo and her team has continued to monitor my home loan and find the best rate possible. Really impressed with the rate secured thank you

Jo, Paul and the team helped me to purchase my home 2 years ago and made the process so easy for me. They have just reviewed to ensure all is still working well. I recommend them to everyone who will listen. Thanks team.

Great experience working with the team. Would recommend

I recently used platinum package home loans to get a new loan. Jo and her team were amazing to deal with. Even though it was just a personal loan, it really felt like they cared and helped me get the approval. Thanks guys!

I recently worked with Paul and Jo Sheppard at Platinum Package Home Loans to secure a mortgage, and I couldn't be happier with the experience. They came highly recommended from family members who had previously used their services.

Jo and Paul are an amazing team, making the process easy and seamless. They kept me updated every step of the way and achieved the best interest rates. Their professionalism and efficiency will ensure that I return to them for future needs, and I will be referring my friends and family.

I can't recommend Jo and her team enough. They are Amazing, they go above and beyond to help you with your home loan. I talked to 4 other brokers and none of them were able to help me to refinance the loan until a friend of mine recommended Jo.

Dealing with Jo, Paul and their very capable team made my experience seamless and stress-free. They are super helpful and only want the best for their clients. I will keep on recommending them to family and friends.

Jo and Paul helped me secure my first home in 2018. They go the extra mile for their clients, and patiently take you through the complexities of buying a new home or investment. Highly recommend this great team.

Platinum package home loans were great to deal with! Jo and her team helped refinance recently and easily got me the best deal in the market tailored to suit my future goals.

Jo was fantastic to deal with right from start of our home loan journey. She is friendly, very knowledgeable in her field and excellent with communication throughout the whole process. It was a stress free, easy and fast process.

My experience with Platinum Package Home Loans has been great. They have assisted with any and all questions, provided in-depth analysis and industry understanding to my situation, and helped me to buy my first property.

Jo & Paul and the team are amazing. I've never seen a team work so hard for their clients. I run a small business and it's never easy getting loans through as they presume small businesses are an extreme risk.

Extremely efficient! Gave me the confidence to bid unconditional before final approval and get our dream home at auction. Thanks Jo and Paul, your advice is worth $$$$. Your team followed up constantly keeping us on track and in the loop.

Paul & Jo were absolutely amazing, the communication, efficiency and overall experience was above my expectations. Had an educated answer for any questions I had. Would highly recommend to anyone looking for a broker.

Jo and the team are amazing. Wouldn’t use anyone else

The easiest experience I have ever had dealing with anyone in finance. Jo and Claire and the team have been very thorough and know exactly what is needed to make this whole process easy for the client. Highly recommend.

Pphl's service is flawless. Knowing what I required and how I wanted my loan structured they were able to deliver exactly that. They also suggested better option's saving me even more money than what was originally planned. Approvals time was very quick and the process was exactly as they described it. Having presented them a difficult situation in the past, pphl still managed to get the client the desired outcome. Couldn't recommend a better business.

We have been using Platinum Package Home Loans for the last 7 years and would not use anyone else! I have been very impressed with their professionalism, friendliness and communication. I always get a fast reply when I email.

Jo, Paul and their team were unbeatable in helping us purchase our first home! From the start their communication was excellent and they always made themselves available for any questions we had.

The team at Platinum Home Loans were amazing, being self employed re-financing my home loan was always going to be an arduous task. They were so professional and took over all the heavy lifting.

We cannot thank Jo and Claire and the team at Platinum Package Home Loans enough for the fantastic work they have done for us. They are incredibly professional and hard working and we really felt like they were on our team throughout.

absolute legends very friendly and easy to work with and even help me sort out to get more for my personal loan very happy 😁

Jo, Paul and the team were incredible! They gave all their efforts and guided us through every process!! Highly recommend to everyone!!!

Right from the initial conversation, Paul, Jo and the entire team have been spportive and provided amazing guidance during what is one of lifes major milestones. Absolutely recommend Platinum Package Home Loans!

This is my second experience using the team at PPHL in sorting out my home loan affairs. Both times have been stress free and handled quickly and efficiently. I have no hesitation in recommending PPHL (Jo , Paul and Angela) to sort out new home loans or refinancing of existing loans.

From Start to Finish Paul and the team at Platinum was amazing to deal with. Was always kept informed, always went above and beyond. Our situation was complicated and long and they stayed with us the whole time. We are now in our ‘home’ and it’s all thanks to them. Would highly recommend.

Platinum package went above and beyond to help us purchase our first home. We were incredibly happy with the level of service provided. They were very responsive and able to answer any questions we had about the entire process.

Hey Paul and Jo, We just wanted to say thank you so so much for your service amazing service. Always keeping us up to date, fast reliable service all the time whenever we need your assistance. Thanks again to you and your team. Kind regards, Phoebe & Sam

Would highly recommend Emerald, she was very thorough with our loan application and made it a simple and straightforward process. All of our questions were answered and actioned in a timely manner. Thank you again Emerald

Very helpful, made the whole process easy to complete. Would highly recommend

Jo, Claire and the team have been fantastic to deal with assisting us to secure our second property. Really engaging and they kept in constant communication, consistently checking in to provide us with updates, we couldn't be happier with the support we received. I would happily recommend them time & time again.

Jo and Paul assisted me in buying my first home and I couldn't have been more supported in the experience Paul actively searched for better home loans whilst I was finding the right home, and I was shocked at how amazing my current loan is I really do appreciate everything that Platinum Package Home Loans have done for me and I don't think I could have ever bought my first home had I not found this team You would be doing yourself a disservice by not using the PPHL team for your next home loan journey

Emerald was fantastic to deal with refinancing my Home loan. She was friendly, professional and understands how to handle any situation. I would recommend PPHL and Emerald to everyone.

Jo, Paul, Emerald and the team are the best in the business. We wouldn’t go anywhere else for a home loan. Excellent communication skills and always honest, whether it be good or bad. And wonderful people as well!

Jo, Paul and the team start by listening to your financial goals, then set about finding the best option to achieve these goals. They answer honestly and patiently when you aske those "stupid questions," ! Their communication and updates are regular and clear, you always know how things are progressing. They've got your back from start to finish. I know they are the team I can put my trust in, and have now done so 3 times- proving how professional and accurate they are in "getting the whole package right for your needs". They use the building of relationships, understanding the client, and ensuring they get you what you asked for, whilst confirming this option selected achieves your goals. Paperwork and documents are easy and the process is stress free. They are only ever an email or phone call away. highly recommend trust 100% talented, knowledgeable, friendly. professionals. THANKS PLATINUM ( PPHL) We recommend you to ANYONE/ANYTIME Rochelle & Adam

Jo Shepherd from Platinum Package Home Loans is my 'Finance Guru'. Jo provides service like no other. She untangles all of the forms, the signatures, the requirements and makes your finance application simple, painless and easy to achieve. My initial contact with Jo, untangled my very complicated finances, allowing me to consolidate my finances, solving many problems. I have successfully used Jo and Paul's professional services several times, each time, achieving the desired outcome. I fully recommend using Jo and Platinum Package Home Loans.

Jo and Paul are great - incredibly patient and accommodating to all of the questions I had throughout the loan process. The team are very efficient and responsive. Highly recommend!

Paul and Jo are amazing they have helped us with several mortgages, professional and informative we have are so happy with service and rates

Jo, Paul and their team made everything so simple. The handling of the whole process, explanations, and information. I cannot recommend them highly enough.

My experience with platinum package home loans was excellent! good to work with keeping me informed throughout the process and answered any questions that i had . Thank you for all your help jo and Paul and the team

Fantastic staff. Thank you so much for your quick and friendly response.

Jo and Paul were amazing to deal with, assisting me through the purchase of my first home. Offering a wide knowledge of home loan solutions, I felt confident they found the best product for me. They were also highly responsive and professional to deal with.

The refinancing experience through Platinum Package Home Loans was seamless. Jo and the team were very responsive in addressing our queries with such professionalism which is a testament to the wealth of experience they bring. We especially appreciate the big push by the team to submit our application by the promotion deadline which resulted in us achieving our desired package!

I cannot recommend Jo and Platinum Package highly enough. Jo took the time to investigate several different scenarios to get us the best possible product and solution. She was an amazing support on a personal level helping us through what was a rather stressful time. Jo was very responsive to our queries even calling after hours when necessary. Overall a very efficient, professional organisation.

Very very grateful for all that was done for us whilst using Platinum Package Home Loans! We had the pleasure to work with Paul who provided everything I could of asked for and more! Constantly keeping us updated, in the loop and covering all bases to ensure we got what we set out for! Really helped ease the nerves and understand everything we were doing as new home owners. Could not recommended this service more!

What an amazing group of proffesionals Had hurdle after hurdle and Jo and the team pushed and pushed until all was sorted Thank you so much for your amazing work Would recommend anyone to use this company for there loan Thanks again

I have been seeing Jo and the team for over 10 years now. Couldn't imaging going anywhere else. Her knowledge and expertise is valuable. Communication is impeccable and never felt that I didn't have total support when needed. Definitely recommended

Big thanks to the team for their incredible work, can't rate them high enough! Very easy to deal with, exceptional advice and guided us in the right direction! Now been using them for approx 6 years and wouldn't look anywhere else. HIGHLY RECOMMENDED

I can not thank Jo, Paul and their team at Platinum Package Home Loans enough!!!! We were literally ready to give up, we had tried every possible avenue we could for a few months and it felt like it just wasn't going to happen for us. Within one week of handing our construction dream over to these guys it was lodged, approved and documents were ready to sign!!! I went from stressing and panicking daily to literally just handing over the reigns and they took care of everything!!! Highly recommend.

Thank you to Jo and the team they did such an amazing job for us even with the bank being painful and slow at this time. We couldn’t recommend then enough, they took all the stress out of the whole process for us. Highly recommend as they will go the extra mile for you. Matt and chan

Being a first home buyer… it is exciting but it’s also very scary! Having Jo as my mortgage broker put me at ease and made the whole process a lot less stressful. Jo is the broker you want by your side when things don’t go exactly to plan because she will always have 3 solutions to any problem. She is also the broker that will take that moment to celebrate with you when things go exactly as you want them to. The team at PPHL are customer focused and you can feel that commitment and passion in every email and every conversation. Thank you Jo and team for leading me through the whole process, answering my hundreds of questions, for consistently going above and beyond for me and for making me a home owner!!

I'm very pleased with the level of service that I got from PPHL. I've tried numerous brokers and have contacted lenders personally with no avail. Our financial situation wasn't straight forward, there needed to be various adjustments in order to get any home load at all. In the end we got a great package plus a rebate, I seriously couldn't ask for more. The level of professionalism and responsiveness from Jo and her team were exceptional, very prompt replies never in a hurry to close the deal. We felt very comfortable all the step of the way. Now, after many attempts we finally have the loans that we were after. Jo will be my first point of contact if needed in the future. I very highly recommend PPHL

I have know about the team at Platinum through their amazing dealings with my daughter and also through referrals of friends but never had the time to really understand how much help and ease of life I could have by just taking the time to look at my finances and interest rates. Paul and Jo and the team at Platinum are extraordinarily kind, professional, eager to impress and kind and understanding. After Covid affected everything and life felt at a bit of a loss the team at Platinum found a great refinancing of my loans, saving over a percent in interest and additional surplus, plus catered for my family needs. It was and is the most seamless effortless dealing (for me, no question on how hard the team at Platinum worked) and everything just happened, above expectations. I am incredibly grateful for all your help and look forward to being a longstanding client to Platinum Package Home Loans, I would never go any where less and am truly grateful for all your help.

I have been using Jo and the team for about 8yrs now and they have always been a great help. I have refinanced 3 times now with these guys and each time has been a fairly smotth process.

We were long term home renters and Paul and Jo Shepherd from Platinum Package Home Loans supported us through the process of becoming home owners. Their skills, knowledge and customer service made our transition smooth. We have recommended them to friends and hope this positive review encourages other potential customers in today's saturated market to use Platinum to make their dreams come true as ours did. Karen and Dave

Had a fantastic experience with these guys would recommend them to anyone thanks heaps guys

I have been using Platinum for over 10 years. From home loans to SMSF loans to business loans. They are professional and responsive and really know their stuff!

We have used Jo twice for mortgages and she and her team are fantastic. It's never too much trouble for Jo to go over things more than once and she's extremely responsive. Jo and her team made the mortgage and refinancing process really seamless. Thanks Jo!

Jo was amazing to deal with, I will be recommending her to everyone who asks! She was thorough, listened to our needs and wants and went above and beyond! 5 stars just doesn't seem enough!

Fast and efficient! Jo was easy & pleasant to deal with with a package tailor made to suit our needs

Jo and Paul are sensational and I cannot recommend then highly enough. They really go the extra mile in ensuring they find the best possible option for you and that it doesn't just meet but exceeds your expectations. We will be back again very soon for our next investment!

Jo and Paul are exceptional at what they do. Jo helped me find a home loan when no-one else could. I have re-financed through them a number of times since then. In spite of the bank raising every imaginable hurdle for my recent application, they guided me through the whole process and I got a great result. Highly recommend.

RECOMMEND RECOMMEND RECOMMEND Jo and Paul are wonderful! They have helped me with 2 home loans now, I have recommended them to my brother and mum, who have also both used their services, and a work friend. They are prompt, professional, knowledgeable, and they treat you like a friend rather than a client, which to me if amazing! I call Jo and Paul frequently for advise, and even though I may be a year away from making any decisions they are more than happy to help me! Don’t go anywhere else, do yourself a favour and go see Jo and Paul!! I could not recommend platinum packages home loans more!!

Highly recommend Jo, Paul and the Platinum Package Loans team. A friendly and professional team with extensive knowledge and exceptional customer service. Thanks guys - love your work!

An excellent mortgage broker whom I have used for every home loan refinance in the past 10 years (maybe more, I have lost count!). The latest one involved us jumping through fiery hoops in order to settle (no thanks to the Banking royal commission and the "reforms" that took place 😀) but with Jo's help, we made it through to settlement. She is always quick to respond and always professional. Jo and her team made switching of home loans easy and helping us avoid the lazy tax, thus saving us lots of money. I fully recommend Platinum Package Home Loans to anyone looking for a home loan or refinancing one.

Jo helped me to refinance my mortgage provider and there were many ‘hurdles’ along the way but she sorted every one out and helped me immensely! Cannot fault anything I would highly recommend using this service Jo is very professional and very helpful, my stress level has dropped significantly! 😊

Jo has assisted me with my home loans over the number of years I have known her. She is fantastic with her work, very thorough, professional and efficient! With her wealth of knowledge and experience, she has assisted me with all my home loans, some which can be challenging but Jo would persevere and give her very best service! I would highly recommend her and her team anytime!

The team at Platinum Package Home Loans helped, organised and customised a special 'owner-builder package' to suit our specific requirements. They went above and beyond to help our situation , which is a bit uncommon. Couldn't be happier with the help they provided, and now we are enjoying our brand new home. Thanks for your help and couldn't be happier with your service. 👍

Both Jo and Paul were an excellent support for me as a young first home owner and having minimal knowledge about the market. They were able to guide me through the process one step at a time with patience, professionalism and kindness. The process was not stressful at all with their support and was appreciated. I would highly recommend Platinum Package to friends and family, I have already provided there details to others and have people asking for their details as well following my discussions and stories of their support along the way. I am now in my new home and settled thanks to their support wouldn't be possible without them.

Jo and Paul have refinanced my loans and it was made easy and seamless. Jo and Paul kept me updated every step of the way. they achieved the best interest rates at the time for me. their professionalism and efficiency will keep me coming back and will be referring my friends and family to them. well done and keep the good work.

Can't recommend Jo and Paul highly enough!! Beginning with a seamless purchase of my house through their efforts and hard work behind the scenes to the seamless transition of refinancing and helping find lower interest rates. Jo is always on top of things, keeps you in the loop at all times, assists with paperwork, nothing is ever too much!! Jo has a wonderful caring manner with her clients and does her best to get the best for them. There is always follow ups and check-ins to see how we are going, just love her personal touch.

Jo has been extremely helpful from the moment we went to see her regarding our first mortgage application over 2 years ago. She is quick to respond and genuinely cares about her clients needs.

I had a fantastic and smooth-sailing experience with Jo and Paul and highly recommend Platinum Package Home Loans. Jo was great at communicating the whole process to me (particularly as a first home buyer) and worked hard to ensure that she got me a loan that met all of my requirements. I honestly couldn't be happier!

Excellent service. Always willing to discuss options and answer questions.

Jo and Paul get it done.....refinancing my loans was made easy for me, considering our Covid times and the delays within the bank systems. Jo kept me updated every step of the way. She achieved the best interest rates at the time and no matter what obstacles got in the way, she fought to get it done. Her cheery personality, professionalism and efficiency will keep me coming back. This is the 4th time, I have entrusted my property loans to her. Job done!

Highly Highly Highly Recommend!!! Jo from Platinum Mortgages, What a star! she got me my Home Loan, even though I had a default on my credit @ a bank with low interest rate. Thank you so so very much, for helping me buy my first home, and guiding me every step of the way. You’re such a darling I couldn’t have done it without you. xo

Highly recommend! With Jo and Paul's help we were able to buy our first home much quicker than we thought possible. We didn't need to take days off work to visit banks, or spend hours on the phone. It was so convenient and allowed us to focus our energy on finding the right home. They were upfront with us from the start, and made the process so smooth. Just a phone call away to answer any questions. So thankful we found Platinum Package Home Loans!

Over the years, I have dealt with many Bank Managers, Mortgage Brokers, etc. and for me, Jo lives in the “Real World”. She understands the importance of being honest, professional & relentless at finding the best deal for your requirements!! Jo has extensive experience in the home loan arena, yet holds no allegiances to any lenders. Very highly recommended and a great sense of humor too!!!

What a pleasurable experience dealing with Jo for our home loan! She is efficient, trustworthy and a very intelligent woman who just get it!! We felt as though we were in such good hands throughout the entire experience of purchasing our first home! Thank you Jo, you are such a sweetheart! xo Monique & Stavros.

Couldn't recommend Jo enough. She helped us consolidate 2 mortgages from our investment and residential property in order for us to buy our dream home. She never stopped to get us the best result throughout the entire process. Her communication was fantastic and we honestly couldn't be happier.

Cannot recommend Jo Shepherd at Platinum Package Home Loans highly enough! After our first meeting,we had chosen a loan and were on our way. Jo was readily available and with constant updates and check ins along the way- my husband and I had the confidence that our refinance was going to go off without a hitch.